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Help Center

My Flexport Account

Frequently asked questions about your Flexport account: how to use the app, pay invoices, assign user roles, send messages, and access powerful reporting tools.

  • How Can I Add a Bank Account for ACH?

    Detailed instructions describing how to add bank information to your Flexport account.

  • What Does an IRS Notice Look Like?

    An IRS Notice is the official IRS letter with your Taxpayer Identification Number or Employer Identification Number (EIN).

  • Which Browsers Can I Use to Access the Flexport App?

    The Flexport app supports Chrome, Firefox, Safari, and Microsoft Edge.

  • Why Does Flexport Require a Copy of the IRS Notice During Account Setup?

    The IRS Notice is used to verify your EIN.

  • Why Does Flexport Require a Photo ID During the Account Setup Process?

    Flexport requires a government-issued photo ID in order to meet Customs regulations, and to protect your identity.