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E-Commerce Fulfillment

Kizik grew sales 4x year-over-year after moving to Flexport DTC fulfillment, cutting order transit times by up to a quarter along the way.


Challenges

Slow or unreliable fulfillment costs you the sale

  • Slow delivery quietly kills conversion

    Fast delivery speeds can lift sales up to 25% at checkout. Every extra day in transit is a quiet tax on conversion that most brands never trace back to fulfillment.

  • A 3PL that pressures you on forecast holds growth back

    Traditional 3PLs push the pressure of forecast misses back onto you. When you spike for a launch or a big campaign, that's exactly when you need your fulfillment partner to flex, not complain.

  • Surprise fees erode your margin

    Fuel and carrier surcharges that don't show up in the headline rate turn a predictable fulfillment budget into a monthly surprise. Real cost comparisons rarely happen until it's too late.

The Flexport Solution

How Flexport Omnichannel fulfills DTC orders at speed

  • fulfillment center

    Five fulfillment centers placed strategically across the US mean most of your customers get their order in 3 days or less, with an average order-to-door time of about 3.5 days.


Impact

Fast, reliable fulfillment shows up in your growth numbers

Delivery speed isn't just an operations metric, it's a growth lever. Here's what it adds up to.

  • 4x: Year-over-year sales growth Kizik saw after moving to Flexport DTC fulfillment and last-mile delivery.

  • 83%: Of the US population reached in 3 days or less through Flexport's five-node fulfillment network.

  • 25%: Sales lift at checkout for some merchants with fast delivery speeds


Trusted worldwide

Join thousands of leading brands on Flexport

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Questions

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FAQs

Frequently asked questions

How fast can Flexport deliver DTC orders?

Flexport reaches 83% of the US population in 3 days or less, with an average order-to-door time of about 3.5 days across all five fulfillment centers.

Which sales channels can route orders into Flexport fulfillment?

Shopify, Amazon, Walmart, EDI retailers, and more all route automatically. You're not building a custom integration for every new channel you add.

What happens when I spike well above my forecast?

Flexport contracts guarantee absorption of 10-15% above forecast, and cross-trained staff flex across services during peaks. During Peak 2025, Flexport maintained 99.7% on-time delivery at 2x forecasted volume.

Can Flexport handle value-added services like kitting or custom packaging?

Yes. Kitting, labeling, RFID tagging, FBA and Walmart WFS prep, branded packaging, and custom assembly are all available as part of the Prep and VAS suite.

Do you support international DTC orders?

Yes, DDP and DDU shipping to 200+ countries via Global-e and Passport, integrated with Shopify Managed Markets.

What's the difference between Zone-Based and Unit-Based pricing?

Zone-Based Pricing charges by weight, dimensions, and distance, which rewards smart node placement for high-SKU-count merchants. Unit-Based Pricing is a flat rate across all five FCs, simpler for low-SKU, high-velocity products. Your Flexport team can help you pick the right fit.


Use cases

Explore how Flexport solves for you

  • Man browsing clothing on hangers in a retail store.
    Use case

    Unlock Retail Channels

    Expand into new retail channels without the logistics headache.

    See how
  • inventory
    Use case

    Free up the cash stuck in your inventory

    Free up cash tied up in inventory sitting on the shelf.

    See how
  • Two people review a world map dashboard on a laptop during a collaborative work session.
    Use case

    Get Visibility & Control

    Track every shipment and step in with the data to back it up.

    See how